Terms & Conditions
Last update: 01/04/25
Welcome to ExperienceBank, a product of TrekkSoft AG. By accessing or using our website (https://experiencebank.travel) or platform (app.experiencebank.io), you agree to comply with these Terms & Conditions. Please read them carefully, as they govern your use of our services and outline your rights and obligations.
1. About ExperienceBank
ExperienceBank is a business-to-business platform developed by TrekkSoft AG to facilitate commercial relationships between partners, marketplaces, and businesses. The platform enables booking management, integrations, communication between activity suppliers, and other stakeholders in the travel and tourism industry.
2. Acceptance of Terms
By using ExperienceBank, you agree to these Terms & Conditions, our Privacy Policy, and Cookie Policy. If you do not agree to these terms, you must not use the platform or its services.
These Terms & Conditions apply to all users of the ExperienceBank platform, including businesses that use the platform for booking management, integration purposes, or communication with other stakeholders.
3. Data Protection
ExperienceBank complies with applicable data protection laws, including the EU GDPR, UK GDPR, Swiss Federal Act on Data Protection (FADP), and the Data Protection Act 2018.
– Data Controller: TrekkSoft AG acts as the Data Controller for personal data provided directly via https://experiencebank.travel or app.experiencebank.io.
– Data Processor/Sub-Processor: For personal data provided through business partners using ExperienceBank, TrekkSoft AG acts as a Data Processor or Sub-Processor.
All personal data collected through the platform is processed in accordance with our Privacy Policy and Cookie Policy. Users are responsible for ensuring that any data they provide complies with applicable laws.
4. Use of Services
You may use ExperienceBank solely for lawful purposes and following these Terms & Conditions. By using the platform, you agree not to:
– Use the platform in any way that violates applicable laws or regulations;
– Attempt to gain unauthorized access to the platform or its systems;
– Share false, misleading, or inaccurate information;
– Engage in activities that disrupt the functionality of the platform or compromise its security;
– Use the platform for fraudulent purposes or activities that harm other users or partners.
TrekkSoft AG reserves the right to suspend or terminate access to its services if users violate these terms or engage in unlawful activities.
5. Intellectual Property
All content on ExperienceBank’s website and platform, including logos, trademarks, designs, software, and other intellectual property, is owned by TrekkSoft AG or its licensors.
Users are granted a limited license to use the platform for its intended purposes but may not:
– Reproduce, distribute, or exploit any content without prior written consent from TrekkSoft AG;
– Reverse-engineer or decompile any software used on the platform;
– Use any trademarks or logos without authorization from TrekkSoft AG.
Unauthorized use of intellectual property may result in legal action against violators.
6. Limitation of Liability
TrekkSoft AG is committed to providing reliable services but cannot guarantee uninterrupted access to its platform due to factors beyond its control (e.g., technical issues).
TrekkSoft AG is not liable for:
– Any indirect or consequential damages arising from your use of ExperienceBank;
– Losses resulting from third-party actions or integrations;
– Errors caused by incorrect data provided by users or partners;
– Downtime or disruptions caused by maintenance activities or unforeseen circumstances (e.g., cyberattacks).
Our liability is limited to the extent permitted by law and excludes liability for matters beyond our reasonable control. Users are encouraged to back up their data and ensure compliance with their legal obligations when using the platform.
7. Payment Terms
If applicable fees are associated with your use of ExperienceBank’s services (e.g., transaction fees), payment terms will be outlined during registration or contract agreements with TrekkSoft AG. Failure to pay fees on time may result in suspension of your account until payment is received.
TrekkSoft AG reserves the right to adjust pricing for its services but will provide notice of changes where required by law or contract terms.
8. Termination of Services
ExperienceBank reserves the right to suspend or terminate access to its services under the following circumstances:
– Violation of these Terms & Conditions;
– Engagement in unlawful activities;
– Failure to comply with payment obligations;
– Discontinuation of services due to operational changes or legal requirements.
Users may terminate their account by contacting TrekkSoft AG at info@experiencebank.travel and ceasing all use of the platform. Upon termination, users must delete any proprietary content obtained through ExperienceBank and cease using its intellectual property immediately.
9. Changes to Terms
TrekkSoft AG reserves the right to update these Terms & Conditions periodically as needed for legal compliance, operational changes, or service improvements. Users will be notified of significant updates via email or notices on our website/platform.
Continued use of ExperienceBank after updates constitutes acceptance of the revised terms.
10. Governing Law
These Terms & Conditions are governed by Swiss law and subject to the jurisdiction of Swiss courts unless otherwise specified by applicable regulations within EU GDPR and UK GDPR frameworks.
If disputes arise regarding your use of ExperienceBank’s services, we encourage resolution through direct communication before pursuing legal action.
11. Third-Party Services and Links
ExperienceBank may include integrations with third-party services (e.g., booking platforms) or links to external websites for convenience purposes only.
TrekkSoft AG does not endorse third-party services nor guarantee their reliability or security.
Users who engage with third-party services do so at their own risk and must comply with those providers’ terms.
12. User Responsibilities
As a user of ExperienceBank:
1. You are responsible for ensuring that all information provided on your account is accurate and up-to-date.
2. You must safeguard login credentials and notify TrekkSoft AG immediately if unauthorized access occurs.
3. You must comply with all applicable laws when using ExperienceBank’s services.
4. You agree not to hold TrekkSoft AG responsible for disputes arising between you and other users/partners.
13. Contact Information
For questions regarding these Terms & Conditions:
TrekkSoft AG
Hauptstrasse 15, 3800 Matten b. Interlaken
Switzerland
Email: info@experiencebank.travel
We encourage users to contact us promptly if they have concerns about their account status, service usage, or compliance matters.
14. Entire Agreement
These Terms & Conditions constitute the entire agreement between you and TrekkSoft AG regarding your use of ExperienceBank’s website/platform/services.
No other agreements (written/verbal) override these terms unless explicitly stated by TrekkSoft AG. By continuing usage after reading this document fully—you confirm acceptance.
