Subject Access Request
Important Information
ExperienceBank [A TrekkSoft AG product] collects, holds, and processes certain personal data about our Partners, their Customers (“data subjects”), Employees, and Suppliers (“data controllers”). As a data subject, you have the legal right, under applicable data protection laws (including the UK Data Protection regulation(UK GDPR), Swiss Federal Act on Data Protection (FADP), and the EU General Data Protection Regulation (EU GDPR)), to find out about our use of your personal data. This includes:
- Confirmation that your personal data is being processed by us.
- Access to your personal data.
- Details on how we use your personal data and the reasons for its use.
- Information on any sharing or transfers of your personal data.
- Retention Periods: How long we hold your personal data.
- Your Rights under applicable data protection laws, including the right to withdraw your consent to our use of your personal data at any time and/or to object to our processing of it.
No fee is generally required to submit a Subject Access Request. However, ExperienceBank reserves the right to charge a reasonable fee if a request is manifestly unfounded, excessive, or repetitive. Such charges will be based solely on the administrative costs incurred in responding to the request.
Please complete the required information on the accompanying form.
You are not obliged to use this form and may write to us using the same contact details.
Verification and Identity Proof
Upon receiving your Subject Access Request, we may contact you to request additional supporting information and/or proof of your identity. This step is necessary to protect your privacy and ensure the security of your personal data.
We will respond to all Subject Access Requests within one month of receipt and aim to provide all required information within this period. However, if further proof of identity is needed or if your request is unusually complex, we may require additional time and will inform you accordingly.
Requests on Behalf of Another Individual
If you are making a Subject Access Request on behalf of another person, please contact us at privacy@experiencebank.travel before submitting your request.